About the Role:

11:11 Systems is seeking a Cloud Engineer II responsible for optimizing, implementing, and maintaining cloud-based systems while ensuring a strong post-implementation customer experience. You’ll serve as a key point of contact for clients, triage support tickets, and work with internal teams to ensure high-quality service delivery.

This role is ideal for someone with a detail-oriented mindset, technical depth in cloud and virtualization technologies, and strong customer communication skills. The position reports to the Manager of Service Operations.

Key Responsibilities:

• Serve as the initial point of contact for customer support inquiries
• Deliver customer support via phone and email in line with SLAs
• Manage and triage ticket intake for cloud infrastructure and disaster recovery
• Escalate issues to L3 support and collaborate with internal teams
• Maintain ownership of incident tickets and follow through to resolution
• Participate in on-call rotation for after-hours support
• Ensure adherence to 11:11 Systems' service management best practices
• Practice proper data handling per company policies and procedures
• Maintain compliance with annual training and policy acknowledgements
• Additional duties as assigned

Key Technical Skills (Must-Have):

VMware, Zerto, Veeam, vCenter, vCloud Director, VMware Configuration Manager, OpenStack, AWS, Virtualization Technologies, Cloud Infrastructure (BaaS, IaaS, DRaaS)

Requirements:

• 2+ years as an enterprise VMware administrator (hands-on)
• 4+ years of technical support experience
• Proven experience in managing critical VMware environments
• Strong understanding of cloud infrastructure services and virtualization
• Ability to resolve complex support issues independently
• High energy, excellent communicator, goal- and detail-oriented
• Legally eligible to work in India without visa sponsorship

Benefits:

• Healthcare Insurance Plan
• Life Insurance
• Paid Vacation & Holidays
• India Pension Scheme

This is a fantastic opportunity to join a global cloud services leader and work on cutting-edge technologies in a collaborative, mission-critical environment. If you’re a technically skilled cloud engineer with customer service at heart, apply now!